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Summer 1998
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Helphire Group plc have recently upgraded to a 200-seat D3/NT system as the backbone of thier computer operations.
Helphire Group plc began trading in 1992 with 3 members of staff and 5 cars. They now employ in excess of 270 people nationally and help over 1,500 drivers daily.
They are the market leaders in car hire and repair services, on credit, to drivers involved in road traffic accidents which are not their fault. Their in-house legal team then acts on behalf of the innocent victim, reclaiming cost including hire charges, from the guilty party’s insurance company.
To enable Helphire to build a telephone-based
support centre, capable of accommodating this growth, they selected applications
from Pick Systems’ VAR, Data Matters. These allow Helphire’s 200 operators
to take details and set up appropriate services that get clients mobile again,
in the shortest possible time. They also manage the car fleet, all associated
case details, such as garage contacts etc, and link to Help Hire’s Legal
Systems.
Originally installed under AP, the site’s fantastic growth has led to upgrades through D3/SCO and, more recently, on to D3/NT. The NT server forms part of a network supplying Helphire’s multiple sites in and around Bath and a remote call centre in Leeds.
Data Matters, with backup from Pick Systems, have supported the migrations and worked closely with Helphire’s technical team. This was never more important than when ensuring that the move to NT was accomplished over a single weekend. Users were not informed in advance of the change. Yet, such is the level of compatibility that D3/NT can offer, the only calls received on the Monday morning concerned curiosity about the increase in performance that the new server delivered.
Pick Systems Limited
Last Updated: 29 July 1999